Frequently Asked Questions
Find answers to the most common questions about our pharmacy and herbalist services
| Some products, particularly medicines, are subject to specific Swiss legal requirements. Under Article 27 of the Swiss Federal Act on Medicinal Products and Medical Devices (Therapeutic Products Act, TPA), the mail-order sale of medicines is generally prohibited and is only permitted under certain conditions and with the required cantonal authorization. Swissmedic also states that mail-order medicine orders must be accompanied by a medical prescription. For this reason, certain products cannot be shipped by post through our online shop. |
| For questions about products, orders, deliveries or collection, please use the contact details provided on our website. Our team will be happy to assist you. |
| Browse our online shop, select the products you wish to purchase and add them to your shopping cart. Once your selection is complete, follow the steps indicated to validate your order and choose your payment and delivery method. |
| The payment methods available are displayed during the checkout process. The options may vary depending on the type of order or delivery selected. Usualy Swiss IBAN or TWINT on request. |
| Our online shop offers a selection of health, care, well-being and drugstore products that can be ordered online. |
| If a product is temporarily unavailable, please contact us. We will be happy to provide information about its availability or, where possible, suggest a suitable alternative. |
| Yes. Our team is available to advise you and help you choose products that meet your needs. For questions concerning your health or the use of a medicine, please contact us before placing your order. |
| Some products, particularly medicines, are subject to specific Swiss legal requirements. Under Article 27 of the Swiss Federal Act on Medicinal Products and Medical Devices (Therapeutic Products Act, TPA), the mail-order sale of medicines is generally prohibited and is only permitted under certain conditions and with the required cantonal authorization. Swissmedic also states that mail-order medicine orders must be accompanied by a medical prescription. For this reason, certain products cannot be shipped by post through our online shop. |
| Orders are prepared as quickly as possible. Delivery times depend on product availability and the delivery method selected. |
| Returns or exchanges depend on the type of product and the applicable terms and conditions. Please contact us before returning an item so that we can provide you with the appropriate procedure. |
| If this option is available at checkout, you can collect your order directly from Droguerie Perusset. Please wait for confirmation that your order is ready before coming to collect it. |
| If your parcel is damaged or an item is missing, please contact us as soon as possible, providing your order number and, if necessary, photographs of the parcel or product concerned. |
Didn't find your answer?
Don't hesitate to contact us directly. Our pharmacist will be happy to help you.